Privacy Policy

We collect information you provide directly to us, as well as data gathered automatically when you browse or make purchases on our platform:

• Account & Identification Data: Full name, institutional or business name, professional title, email address, physical mailing address, shipping address, and phone number.
• Order & Transaction Records: Details regarding research chemical orders, payment metadata, billing addresses, invoice history, and shipping confirmations. (Note: Full payment card details are processed through encrypted third-party payment gateways and are never stored on our servers.)
• Compliance & Verification Data: Records submitted to verify age (18+), institutional affiliation, or compliance with our Terms and Conditions.
• Communications: Messages, email inquiries, contact form submissions, and customer support correspondence.
• Technical & Usage Data: IP address, browser type, device details, operating system, pages viewed, and referral URLs gathered via cookies and server logs.

We use the collected information strictly for business operations, order processing, safety, and regulatory compliance:

• Order Fulfillment: Processing transactions, packing shipments, issuing invoices, and delivering chemical compounds.
• Regulatory & Legal Compliance: Verifying that sales meet legal requirements for laboratory research compounds and ensuring adherence to state and federal distribution guidelines.
• Account Management: Maintaining user profiles, processing password resets, and sending transactional updates.
• Security & Fraud Prevention: Detecting unauthorized access, preventing fraudulent chargebacks, and verifying buyer identity.
• Operational Communications: Sending order confirmations, tracking numbers, policy updates, and responding to direct inquiries.

In accordance with federal chemical regulations (including 21 CFR 201.128), Prime Core Dynamics supplies materials exclusively for in vitro laboratory, analytical, and scientific research. We do not supply products for human consumption, clinical application, or veterinary use.

Important Compliance Notice: To enforce our strict Research Use Only policy, Prime Core Dynamics monitors customer correspondence, account details, and purchasing patterns. If communications or order data suggest intent to use laboratory products for human administration, clinical trials, or improper resale, we reserve the right to flag the account, cancel pending shipments, and restrict future access to our services.

We do not sell, rent, or trade your personal information to third parties or marketing brokers. We share information only with trusted service providers and authorities under the following conditions:

• Service Providers: Payment processors, shipping carriers, web hosting providers, and fraud-prevention services that assist in running our core business operations.
• Legal & Regulatory Demands: Law enforcement agencies, courts, or regulatory authorities when required by law, subpoena, or search warrant.
• Protection of Rights: Legal counsel and credit bureaus when necessary to enforce our Terms and Conditions, investigate fraud, or resolve payment disputes and unauthorized chargebacks.

Our website uses essential cookies and standard session tracking tools to maintain shopping cart items, keep users logged in, and collect basic web traffic statistics. You can set your browser to block or alert you about cookies, but certain portions of the checkout and account dashboard may not function properly as a result.

We apply physical, technical, and administrative safeguards designed to protect your personal and order data from unauthorized access, loss, or misuse. Access to account records is limited strictly to authorized personnel who need the information to perform operational duties.

We retain transaction records, shipping documentation, and account information for as long as necessary to fulfill orders, maintain accurate tax records, comply with regulatory retention mandates, and resolve potential legal disputes.

Depending on your location, you may have specific rights regarding your personal data:

• Access & Correction: You can update your account profile and shipping addresses directly through your user dashboard or by contacting support.
• Opt-Out of Marketing: You can unsubscribe from promotional emails by following the link at the bottom of any marketing message. Transactional emails (order updates, receipts) will continue regardless of opt-out status.

Prime Core Dynamics

Compliance & Legal Inquiry Department

For privacy questions, data requests, or compliance inquiries, please submit your request through our official website contact portal.