Terms and Conditions

By accessing or using our Services, placing an order, or creating an account, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, you must immediately refrain from using our Services.

All products, chemical compounds, and reagents offered by Prime Core Dynamics are intended strictly for in vitro laboratory, analytical, and scientific research purposes only.

CRITICAL MANDATE:

• Products are NOT drugs, medical devices, foods, cosmetics, or dietary supplements.
• Products are NOT intended for human or animal consumption, administration, injection, therapeutic use, or clinical diagnosis.
• Products are non-sterile raw chemical substances and are not manufactured, packaged, or intended for in vivo application.

You represent and warrant that you are a qualified researcher, institutional buyer, or scientific professional with the appropriate equipment, knowledge, and safety protocols to handle laboratory compounds safely.

Prime Core Dynamics strictly adheres to federal and state statutory requirements. Under the Objective Intent Doctrine (21 CFR 201.128), we do not sell products to individuals who intend to use them outside of a strict laboratory research framework.

Prime Core Dynamics reserves the absolute right to refuse service, cancel orders, and permanently ban any customer or account if we suspect or determine that a product is being purchased for:

• Personal use, human consumption, or animal testing.
• Reconstitution with sterile vehicles for human administration.
• Resale as a therapeutic, compounding ingredient, or dietary supplement.

Any communication sent to Prime Core Dynamics mentioning dosing, human efficacy, administration methods, or clinical applications will result in immediate order cancellation and account termination without exception.

You must be at least 21 years of age to access our Services or purchase research products. By using our Services, you represent and warrant that you meet this requirement and possess the legal capacity to enter into this agreement.

All content, designs, logos, graphics, text, product names, and materials on our Services are the exclusive intellectual property of Prime Core Dynamics and are protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, or modification is strictly prohibited.

You agree to provide current, complete, and accurate purchase, business, and account information for all transactions made through our Services. You agree to promptly update your account and payment details (including email address and billing details) so we can process your requests and communicate regarding your order.

Prime Core Dynamics reserves the right, at its sole discretion, to refuse, limit, or cancel any order at any time for reasons including, but not limited to:

• Suspected non-compliance with our Research Use Only policy.
• Suspected fraud, unauthorized resale, or policy violations.
• Inaccuracies in pricing, inventory errors, or regulatory restrictions.

Orders awaiting payment are held for a limited period, which is stated on your order page and in your order emails. If payment is not received within that period, the order is automatically cancelled and the items return to stock. You are welcome to place a new order at any time.

If an order is cancelled after payment has been received, a refund will be issued to the original payment method in accordance with our administrative policies.

Due to safety, lot-traceability, and legal regulatory controls surrounding chemical compounds, all sales are final once an order has been dispatched.

Prime Core Dynamics does not accept returns or exchange chemical compounds once an order has been processed and dispatched. Order cancellations are not permitted once fulfillment has commenced.

This does not affect our obligations in the event of a verified fulfillment error or transit damage, which are addressed in Section 10.

Once a package is marked as "Delivered" by the shipping carrier, title and risk of loss transfer entirely to the customer.

Prime Core Dynamics is not responsible for lost, stolen, or misplaced packages following confirmed carrier delivery, including items stolen from porches, mailrooms, or delivery lockers. Replacements or refunds will not be issued for carrier-confirmed delivered items.

In the event of a verified fulfillment error by Prime Core Dynamics, such as an incorrect item sent, or transit damage occurring prior to carrier-confirmed delivery:

• You must notify Prime Core Dynamics in writing within seven (7) calendar days of the delivery date.
• Claims submitted after this 7-day window will be denied.

Required documentation. All claims must include complete verifiable proof:

• An unedited unboxing video showing the sealed package being opened.
• Clear photos of the outer shipping box and shipping label.
• Photos of all enclosed contents and the included packing slip.

Eligible claims verified by Prime Core Dynamics will be resolved via item replacement at our sole discretion. Cash refunds are not guaranteed.

Any chargeback filed for an order marked as "Delivered" by the carrier, or filed to circumvent our refund and Research Use Only policies, will be disputed using shipping logs, carrier delivery verification, and these Terms. Customers who file fraudulent chargebacks will be permanently barred from future purchases.

By placing an order or creating an account, you consent to receive electronic communications from Prime Core Dynamics, including transactional notices, operational updates, and support responses.

If you opt in to marketing emails or SMS messages, message frequency may vary and standard data rates may apply. You may opt out of promotional messages at any time by clicking "Unsubscribe" or replying "STOP." Transactional notifications related to active orders will continue as permitted by law.

ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PRIME CORE DYNAMICS MAKES NO REPRESENTATIONS REGARDING THERAPEUTIC EFFICACY, SAFETY, OR FITNESS FOR ANY PARTICULAR NON-RESEARCH PURPOSE.

To the maximum extent permitted by applicable law, Prime Core Dynamics, its directors, officers, and employees shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the handling, misuse, storage, or application of any chemical compound or service provided.

Prime Core Dynamics reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the website or Services after changes are posted constitutes full acceptance of the revised Terms.

For compliance inquiries, order questions, or customer support, contact Prime Core Dynamics at support@primecoredynamics.com or through the contact page on our website.